The workplace is a dynamic environment always in need of growth, change, solutions, transitions, and upgrading. Conflict will be a regular part of our everyday work life. The more we expose ourselves to conflict the better we become at handling it, and the more successful we become as business people.
Teaches us patterns of behavior
As we engage in conflict management course in Singapore we learn about how others work, their style of communication, and their points of view. Knowing patterns helps us to be more effective in our relationships as they provide some level of predictability. Predictability is effective when strategizing in negotiations. When we listen, we get to know how people think and we gain insight into how they operate. This knowledge helps us define and work within their patterns, allowing us to respect limits and to predict where and when we can push without being offensive and still get the deal done. Knowing patterns makes us more prepared and confident when dealing with any type of uncertainty or disagreement.
Leads to Solutions
When structures or agreements that are in place are no longer working, something new has to come into play. Change is hard. It creates discomfort and we naturally want to hang on to what once worked even when it’s clearly outdated and in need of upgrading. To be successful all things need to be in the process being “in development.” For our businesses to grow the entire foundation of our businesses must be consistently analyzed, discussed, negotiated and fine-tuned. Conflict is the backdoor to reinvention and innovation.
Practice communication skills
Communication is a skill that requires self-control, patience and intelligence. It requires that we be real and authentic. If we back down from conflict we end up being disingenuous. We end up not communicating our perspective out of some form of fear. Conflict is hard for everyone, yet the more we engage in conflict the better a communicator we become. This is not to say we should go out and create conflict, but the intention is not to be afraid to participate in conflict when it arises. Deal with it and be open to the element of surprise.
Helps us to set limits
People need to know where we start and they stop. Conflict is the perfect place to set limits and make new agreements which fall in line with the respect and integrity of all involved. Without respect and mutuality, successful connections cannot develop or flourish. As we communicate needs and boundaries we allow others to learn a great deal about us and how we work. We also learn a lot about ourselves, making us that much more successful. Conflict teaches us when to back off and when to activate for ourselves by asking someone else to back off.
Practice emotional control
We do not have to be so emotional all the time. If we want to be taken seriously we must approach conflict seriously. We must learn to remain calm and to use the least amount of words to get our point across, all the while remaining firm and flexible when setting our way. Perseverance and self-control are the keys to successful conflict resolutions. When we are in control of ourselves people can better relate to us, count on us and trust our intentions.
Allows us to differentiate ourselves
We can learn a great deal about who we are through the differences we have with other people. This is called differentiation. Differentiation is our capacity to tell our truth and perspective as clearly as we see it, all the while remaining engaged with those who believe differently from us. Conflict provides us the opportunity to put a true representation of ourselves out in the world. Speaking the truth about ourselves in the midst of disagreement is the foundation of emotional health and successful communication. When we speak the truth about whom we are and what we believe, everyone in the conversation will absorb and respond to our information. This allows others to adjust. These adjustments are the successes to come from conflict. The ultimate goal of conflict is a resolution. To read more about strengths based leadership check here.